Privacy Policy

Equip Hire & Contracting
Last updated: 20 November 2025

Equip Hire & Contracting (“we”, “us”, “our”) operates the website equiphireau.com and provides excavator, tipper and related equipment hire services throughout Adelaide and surrounding areas.

We are committed to protecting your privacy and handling your personal information in a responsible manner. This Privacy Policy explains how we collect, use, disclose and protect your personal information.

We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our business.

By using our website, contacting us or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Equip Hire & Contracting
Based in Modbury Heights, South Australia.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

• Email: jack@equiphireau.com Equip Hire & Contracting
   
• Phone: 0466 286 704 Equip Hire & Contracting
   

The types of personal information we may collect include:

• Identity details – name, business name, job title.
   
• Contact details – phone number, email address, postal or site address.
   
• Project & hire details – job location, type of work, equipment required, dates, budget, project notes, photos of the worksite if provided.
   
• Billing & payment information – ABN, purchase order details, payment method and related transaction information (note: card details are generally handled by our payment providers, not stored by us).
   
• Communications – emails, phone call notes, text messages and other correspondence with us (including quote requests and contact forms submitted on our website).
   
• Website & usage information – IP address, browser type, pages visited, time and date of visits, and other analytics data collected via cookies and similar technologies (see section 6 below).
   
• Job applications – if you apply to work with us, we may collect your CV, qualifications, work history and referees.
   

We generally do not need to collect “sensitive information” (such as health information, racial or ethnic origin, religious beliefs, etc.). If you choose to provide any sensitive information, we will only handle it in accordance with applicable laws and this Privacy Policy.

We may collect personal information in various ways, including when you:

• Visit our website equiphireau.com;
   
• Submit an online enquiry or quote form;
   
• Call, email or message us directly;
   
• Make a booking or hire our equipment;
   
• Provide feedback, reviews or testimonials;
   
• Follow or interact with us on social media; and/or
   
• Apply for a job or contractor position with us.
   

We may also collect personal information from third parties where it is reasonable and lawful to do so, such as:

• Your employer, if they are our customer and you are their contact person;
   
• Trade partners or contractors who refer work to us; and
   
• Service providers and publicly available sources (e.g. business websites, directories).
   

We collect, hold and use personal information for purposes including:

• Providing our services
   
  • Handling enquiries, providing quotes and estimates;
     
  • Booking and scheduling equipment hire (wet and dry hire);
     
  • Delivering equipment to the correct address;
     
  • Managing onsite support and equipment collection.
     
• Customer service & communication
   
  • Responding to your questions and requests;
     
  • Providing updates about bookings, delivery times, changes or issues;
     
  • Following up on completed jobs and seeking feedback.
     
• Business operations & administration
   
  • Invoicing and payment processing;
     
  • Managing accounts, records and internal reporting;
     
  • Handling warranty, insurance and incident reports;
     
  • Training, quality control and improving our services.
     
• Marketing & promotions
   
  • Sending information about our services, special offers or updates which we think may be relevant to you (you can opt out at any time – see section 9).
     
• Legal & regulatory purposes
   
  • Complying with legal obligations, resolving disputes, managing complaints, and enforcing our agreements and policies.
     

We will not use your personal information for purposes that you would not reasonably expect, unless required or authorised by law, or we have your consent.

Our website displays a cookie notice and uses cookies and similar technologies to help us understand website traffic and usage patterns and to improve your experience on the site. Equip Hire & Contracting

Cookies are small data files placed on your device when you visit our website. They may be:

• Necessary cookies – required for basic site functions (e.g. navigation, security).
   
• Analytics cookies – to understand how visitors use our website (e.g. which pages are visited and for how long).
   
• Preference cookies – to remember choices you’ve made (e.g. form input, location).
   

We may use third-party tools (such as our website hosting platform or analytics services) that collect data in an aggregated or anonymised form for statistical purposes.

You can control or disable cookies through your browser settings. However, if you disable certain cookies, some parts of our website may not function properly.

We may use your contact details to send you:

• Updates about our services;
   
• Special offers or promotions; and
   
• Other information we think may be useful to you.
   

You can opt out of direct marketing at any time by:

• Clicking the “unsubscribe” link in emails (if provided); or
   
• Contacting us via jack@equiphireau.com or 0466 286 704 and asking to be removed from marketing lists.
   

We may disclose your personal information to:

• Our staff and trusted contractors who need the information to perform their work (e.g. delivering equipment to your site);
   
• Service providers who help us run our business, such as:
   
  • Website and IT hosting providers;
     
  • Payment processors and banks;
     
  • Accounting, legal and insurance advisers;
     
• Third parties where you have asked us or authorised us to share information (e.g. with your builder or project manager); and
   
• Government agencies, regulators, law enforcement or other parties where required or authorised by law (for example, in connection with safety incidents or insurance claims).
   

Some of our service providers may be located outside Australia or may store data on servers located overseas. Where this occurs, we will take reasonable steps to ensure those providers handle your information in a way that is consistent with this Privacy Policy and applicable privacy laws.

We do not sell your personal information.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure. These steps may include:

• Limiting access to personal information to staff and contractors on a need-to-know basis;
   
• Using secure systems and credentials to access our IT and email accounts; and
   
• Maintaining appropriate physical and electronic security measures.
   

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law. For example:

• Records relating to jobs, invoices and payments may be kept for a number of years to meet tax and accounting obligations;
   
• Contact and project details may be retained so we can understand your service history and support future projects.
   

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it, where lawful and practicable.

Our website may contain links to other websites or social media pages that are not operated by us. We are not responsible for the privacy practices of those third parties.

If you follow a link to another website, their own privacy policy will apply.

You have the right to request:

• Access to the personal information we hold about you; and
   
• Correction of any information that is inaccurate, incomplete or out-of-date.
   

To request access or correction, please contact us using the details in section 1. We may need to verify your identity before providing access or making changes.

In some cases, we may refuse access or correction where the law allows or requires us to do so. If this happens, we will explain why.

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue:

• Email: jack@equiphireau.com
   
• Phone: 0466 286 704
   

Please provide details of your concern and any relevant supporting information. We will investigate and respond to your complaint within a reasonable time.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au OAIC+1
   
• Phone: 1300 363 992
   
• Post: GPO Box 5288, Sydney NSW 2001
   
• Email: enquiries@oaic.gov.au
   

For more information about your rights and how to make a privacy complaint, visit the OAIC website. OAIC+1

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated policy will be posted on our website with a new “Last updated” date.

We encourage you to check this page periodically to stay informed about how we handle your personal information.